---
title: "Database Connection Error"
description: "Resolved · affects Website, Reporting Engine, Emails/Messages · May 1, 2026"
base_url: "https://govcomcollege.openstatus.dev"
canonical: "https://govcomcollege.openstatus.dev/events/report/1370"
homepage_url: "https://www.govcommercialcollege.co.uk/"
contact_url: "mailto:dst@cabinetoffice.gov.uk"
---

# Database Connection Error

[Status](/.md) › [Events](/events.md) › Database Connection Error

May 1, 2026 · 4 months ago · affects: Website, Reporting Engine, Emails/Messages · 2 hours

## Updates

### + Resolved — May 1, 9:00 AM

Service has been fully restored and is stable with no impact on performance.

### x Monitoring — May 1, 8:54 AM

Service has been restored - we are monitoring the status of the site to ensure stability. 

### x Identified — May 1, 8:38 AM

The issue has been identified as a database failure and Totara's engineers are actively working to restore service. 

### x Investigating — May 1, 7:01 AM

We are aware of an issue users are encountering that is currently preventing them from logging in to the website. We have escalated this to Totara.

---

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